Please pay attention to the important information below and make sure to go through them all
`We Appreciate your business in advance and here at Giltech Appliance we always try our best to provide the best service possible
All clients need to fill out and submit the service request form off of GiltechAppliance.com in order to create the work order so that we can track every single change in the repair process even though if you have a work order or authorization through the factory or your home warranty.
Our normal business hours are Monday through Friday between 8:00 am to 6:00 pm.
What you need to know :
1- Factory-Authorized Service Center:
Giltech Appliance is Thermador, Bosch, Gaggenau, and GE factory authorized and takes care of all factory warranty issues.
2- Please note that we do provide service only for the cities mentioned below:
San Jose, Santa Clara, Campbell, Saratoga, Los Gatos( Except 95033), Los Altos(Hills), Palo Alto, Sunnyvale, Mountain View, Cupertino, Morgan Hill, San Martin, Gilroy, and Hollister.
NOTE: If you are not located in our service area, unfortunately, can’t service your appliance repair needs.
3- Brands we service: Giltech Appliance provides service mostly on the high-end appliances and most major brands and models such as:
Thermador, Bosch, Gaggenau, GE, Sub Zero, Wolf, Viking, Mielle, Jenn-air, Frigidaire, Kitchenaid, DCS, Fisher & Paykel, Dacor, Thor, Kenmore, Whirlpool, LG, BlueStar, U-Line, Capital Range.
Note: We are not providing any service for Samsung or other brands that are not listed above.
4- Giltech Appliance provides service only for refrigerators and cooking appliances, however, if you have a Bosch or Thermador dishwasher that is still under factory warranty, will be servicing that as well. That means we don’t provide service for any dishwasher that is not under a factory warranty.
5- Please note that due to the short part supply chain and having trouble getting some parts for certain brands and models, it will take much longer than usual to get the parts and complete your appliance repair needs.
6- Giltech Appliance has changed the way of communication with clients and is no longer answering the phone, receiving, or replying to any voicemail so please don’t leave us any voicemail and the only way that clients can get hold of someone at Giltech Appliance is through Text or Email.
7- For easier, faster, and better service, please make sure to have your appliance cleaned and ready for the tech to work on upon arriving. Giltech Appliance is not going to provide any cleaning or maintenance services.
8- Please make sure to remove everything from the dishwasher, and don’t use the oven or range prior to the appointment in order to have the appliance ready to work upon the technician’s arrival.
9- Please make sure to know where the circuit breaker, main water valve, and the main gas valve are located in your property, just in case if tech needs to shut off the power, water, or gas to the appliance.
10- If you have pet/s, please make sure to have them locked when the technician arrives at your property.
11- For the COD calls or customers that have no factory or home warranty for their appliances, the Service Fee, ($150.00), is due at the first appointment and will be collected by Check, Cash, Venmo, Zelle, or CC, and for all types of CC charges, there will be a 3.5% charge fee.
The invoice balance is due to the completion date and Giltech Appliance is not billing any customer for later payment, so please make sure to prepare the method of the payment prior to the completion date and time.
12- The invoice balance is due to the completion date and Giltech Appliance is not going to send a bill to any customer for later payment so please make sure to prepare the method of the payment prior to the completion date and time.
13- The warranty on all electronic parts is going to be 90 days from the date of part/s purchase date and the labor warranty is going to be 90 days as well from the completion date.
14- Giltech Appliance requires for all appointments to have someone over 18 be present at the property a the time of service.
15- Giltech Appliance will stop the job at any time if finds out any pest or pet damage to the unit and the customer will be charged for the time of service.
16- Giltech Appliance is EPA certified, fully licensed, and insured
17- If the price for any parts changes after providing the estimate, Giltech Appliance will inform the customer and will update the estimate with the current prices, and will proceed with the new estimate.
Please note that unfortunately, we have recently seen that prices change on a daily basis these days due to the unstable part supply chain.
18- For all cancellations, after the parts being ordered, there will be a 25% charge fee that is including (Restocking fee/shipping and handling ).
19- If the client missed the appointment and no one is present upon technician arrival, the customer will be charged for the trip charge which is normally $100.00
20- If for any reason the check provided by a client was returned, the customer will be responsible for all the return fees.
21- Giltech Appliance will never use any used parts unless the part is discontinued and have to get the remanufactured one.
22- Giltech Appliance is not charging hourly and it is based on the project for all COD calls because the same job that might take others hours to figure out the issue, might take us minutes to fix it.
23- Giltech Appliance is not going to install any part/s provided by a client and also we don’t do any type of appliance installation.
24- After the diagnosis visit either in-home or through Streem, will provide an estimate which upon approval the service fee will be deducted from the whole invoice but if the parts are discontinued and no longer can get the parts, will be charging the service fee only.
25- While we try our best to be careful during the work not to damage or scratch anything, an accident happens, so If there is any damage, scratch, or anything that possibly technician could have caused it, the customer needs to let the tech know prior to leaving the property and anything reported after that is not going to be Giltech Appliance’s responsibility.