Our Services

This is a web based system compatible with most smart phones that we are using for mostly the issues like broken glass, Error Codes and easy stuff to save time and making the process faster by ordering the parts prior to having you on the shceudle and finish the job in one trip if possble. In many cases we have been able to fix the issues over the phone as well. Keep in mind that when we come over, might find something else wrong or broken, but still worth having the Streem Call set up prior to the main visit. When you approve the Streem Call, will be sending you a link to your cellphone, follow the instruction, then will be connected to a technecian to start the diagnosis and collecting information. If your unit is under factory warranty or have AHS, they will cover this service and if you don't have any warranty coverage for your appliance, will be charged $100.00 up front, which goes towards the actual repair if need to order any parts or have to have you on the schedule for in person visit.

1- Communication: Giltech Appliance Is not going to contact the customers for follow up during the process of waiting for parts, and you will be contacted only when there is an unexpected change or ready to have you on the shcuedle, but customers can text or email anytime and as many times want to follow up. So if you expect a rutine follow up, sorry for the inconveniences.
2- Please make sure to save the Giltech Appliance contact number so you know when we try to reach you for scheduling and not having the number mixed up with any spam call which we keep hearing this from our customers.
3- Timeline: Due to having part supply chain issue, repair timeline depens on the parts availability and Giltech Appliance's schedule.
4- Prices: Due to having the prices changing daily through the factories, the estimate provided is subject to change prices and part availability status specially for factory back-order parts.
5- Service Fee: SF is due to the first appointment and customers needs to be prepared for it, also after the job is completed, will need to charge for the remaining balace and Giltech Appliance is not going to send a bill for a later payment
6- Trip charge is not the diagnose fee! In the process of diagnosis, we might need to add or replace a part which that is not included into the trip charge.
7- At the time of service, someone over 18 must be present at the property.
8- Customers should let GilTech Appliance know by text or email regarding their health status if having any symptoms of flue, Covid or even cold. You won't be charged if rescheduled even the last minute
9- If customers missed any appointment and not informing us, will be charged for the trip charge.
10- Please make sure to have your Pet/s locked in a room or have them on the lish prior the technecian entering your property.
11- Customer has to let Giltech Appliance know if anyone in the household having Covid, exposed to anyone having Covid or even if anyone in the household is sick, or having flue prior to the technecian's arrivale.

IMPORTANT NOTE : For all FACTORY WARANTY jobs, MUST have the proof of purchase attached to the service request, otherwise the service request will be automatically deleted and you won't be contacted. Proof of purchase should have:
1- Purchase Date
2- Where was purchased
3- Payment confirmation
If you don't have the proof of purchase or you are new in the house, will go based on the manufature date off of the model/serial sticker which can be found on the unit, so without these information, won't be able to claim the job under the factory warranty and you will be charged for the repair.
THANK YOU