1- Communication: Giltech Appliance Is not going to contact the customers for follow up during the process of waiting for parts, and you will be contacted only when there is an unexpected change or ready to have you on the schedule, but customers can text or email, anytime and as many times they want to follow up. So if you expect a routine follow up, sorry for the inconveniences.
2- Please make sure to save the Giltech Appliance contact number so you know when we try to reach you for scheduling and not having the number mixed up with any spam call which we keep hearing this from our customers.
3- Timeline: Due to having part supply chain issue, repair timeline depends on the parts availability and Giltech Appliance's schedule.
4- Prices: Due to having the prices changing daily through the factories, the estimate provided is subject to change prices and part availability status specially for factory back-order parts.
5- Service Fee: SF is due to the first appointment and customers needs to be prepared for it, also after the job is completed, will need to charge for the remaining balance and Giltech Appliance is not going to send a bill for a later payment
6- Trip charge is not the diagnose fee! In the process of diagnosis, we might need to add or replace a part which that is not included into the trip charge.
7- At the time of service, someone over 18 must be present at the property.
8- Customers (Anyone in the household) should let GilTech Appliance know by text or email regarding their health status if having any symptoms of flue, Covid or even cold. You won't be charged if rescheduled even the last minute of your appointment timeframe
9- If customers missed any appointment and not informing us, will be responsible for the trip charge.
10- Please make sure to have your Pet/s locked in a room or have them on the lish prior the technician entering your property.
11- For all FACTORY WARRANTY jobs, proof of purchase is REQUIRED, and make sure the purchase receipt is having the Purchase Date, Where was purchased and the Payment confirmation. If you have the delivery date, must be on the delivery sheet that has the model, serial of the product on it or mentioned on the actual receipt.
12- Make sure to keep ONLY one appointment for your appliance repair. If you have the appointment set with the factory and then trying to call us for earlier appointment you should cancel the other appointment otherwise will be charged for it.
13- Please Make sure whoever that is going to be present at the property at the time of service, knows where the main circuit breaker for that appliance, Main water valve and main gas valve to the property is.
14- Giltech Appliance is not going to be able to provide any service if there is an access issue, if there is any wrong or bad installations, electrical or pluming work, so customers are responsible to handle that on their own.
15- Weather Condition: The service appointment will be canceled anytime due to weather condition such as heavy raining or windy and you will be rescheduled for the next opening that is available on the calendar.
16- Please make sure to write down the name of the company and the person who you set and confirm your appointment with since it is happening a lot that customers confirm multiple appointments with different technicians and don't even know who they confirmed the time with sometimes. If we send a technician to your property, means you are going to be charged the minimum service fee no matter what, so you will be getting a bill for it, and by submitting this form you agreed with our terms and conditions.